My Australia Blog

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Services: Wireless DSL
Areas: SA
Start: Wed Jan 5 10:30:00 2011
End: Wed Jan 5 15:00:00 2011

During the quoted time, Agile technician will be carrying out maintenance and upgrade work at the Pt Clinton tower. This maintenance will cause an outage of up to 1 hour during the quoted outage window.
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Services: Home DSL, Business DSL, SOHO DSL
Areas: NSW
Start: Fri Dec 31 14:01:00 2010
End: TBA

We have been advised of current problems with the MONA VALE exchange affecting ADSL services. Customers may be having issues with authentication. There is no ETA at this stage, technicians are treating this issue as a priority and are working to resolve the issue.
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Services: Home DSL, Business DSL, SOHO DSL
Areas: QLD
Start: Fri Dec 31 12:03:00 2010
End: TBA

Internode have become aware of an issue affecting a small number of services off the HODGSON VALE exchange. Affected customers will be having issues since 12.03 ACDT. There is no ETA at this stage, technicians are treating this issue as a priority and are working to resolve the issue. Further updates will be provided as they come to hand.
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Services: Extreme SHDSL, Home DSL, SOHO DSL, Business DSL
Areas: SA
Start: Fri Dec 31 11:15:00 2010
End: Fri Dec 31 11:40:00 2010

Due to a fault some DSL customers in Glenelg may experience a short disruption to service. Engineers are working on the issue and aim to have it resolved as soon as possible.

Update: The fault has been identified and repaired. All services in Glenelg should be working again. Any customers with continuing issues should contact the Helpdesk.
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Services: Home DSL, SOHO DSL, Business DSL
Areas: SA
Start: Thu Dec 30 23:06:00 2010
End: Fri Dec 31 06:10:00 2010

Agile DSL services on the Glenelg (S.A.) exchange are currently experiencing an outage due to an ETSA power failure in the area. ETSA are aware of this failure and are deploying a crew to locate the fault.

Update 00:25 31/12/2010 CDST:

Power has been restored to the exchange and the bulk of our equipment has recovered. Some customers will still be experiencing an outage due to the failure of one of our DSLAM switches. Engineers are treating this as a priority and will provide an update at 04:00 31/12/2010.

Update 04.30 31/12/2010 CDST:

Failed hardware is in the process of being replaced.

Update 07:20 31/12/2010 CDST:

The faulty hardware has now been replaced and verified operational.
Residential and business customers who are still experiencing issues, should call the Helpdesk on 1300 788 233 between the hours of 7am and midnight. Corporate Customers please contact Corporate Support on the number provided in your Quick Reference guide.

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Services: Business DSL, Home DSL, SOHO DSL
Areas: SA
Start: Thu Dec 30 16:45:00 2010
End: Fri Dec 31 16:31:00 2010

Agile port delivered ADSL services on WHYALLA exchange may be experiencing no ADSL synch. Internode engineers are investigating and further updates will be provided in the next scheduled update on 30/12/2010 before 19:00 ACDT.

UPDATE: 30/12/2010 19:04 ACDT:
There are no further updates at this. The next scheduled update is the morning of the 31/12/2010.

UPDATE: 30/12/2010 21:02 ACDT:
The fault affecting the exchange has been resolved. Residential and Business Customers who are still experiencing issues, should call the Helpdesk on 1300 788 233 between the hours of 7am and midnight. Corporate Customers please contact Corporate Support on the number provided in your Quick Reference guide.

UPDATE: 31/12/2010 12:30 ACDT:
This advisory has been reopened as the fault has reoccurred for a small subset of customers. It is believed to be related to an air conditioning failure. Internode engineers are investigating and further updates will be provided in the next scheduled update on 31/12/2010 before 17:00 ACDT.

UPDATE: 31/12/2010 16:28 ACDT:
Internode engineers have investigated and rectified the fault. Internode will continue to monitor the situation. Any customers experiencing issues should contact the Internode Helpdesk on 13-NODE (13 66 33). Corporate Customers should contact Corporate Support on the number provided in your Quick Reference guide.
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Services: SOHO DSL, Home DSL, Business DSL
Areas: NSW
Start: Thu Dec 30 03:35:00 2010
End: Fri Dec 31 14:52:00 2010

We have identified services connected to a DSLAM on the PEAKHURST exchange are unable to authenticate. We have reported the issue to our wholesale provider who is investigating.

UPDATE: 30/12/2010 14:43 ACDT:
Our Wholesale Provider has confirmed that there is a fault condition affecting ADSL services on the PEAKHURST exchange. We have not been provided with an ETR. Further updates will be provided in the next scheduled update on the 30/12/2010 before 19:00 ACDT.

Update: 31/12/2010 14:52 ACDT:
All services should be restored. Please call the Internode Helpdesk on 13-NODE (13 66 33) if you are experiencing any further difficulties. Corporate Customers please contact Corporate Support on the number provided in your Quick Reference guide.
it should be interested what change will this make

Services: Home DSL, Business DSL, SOHO DSL
Areas: QLD
Start: Wed Dec 29 03:19:00 2010
End: TBA

Internode have become aware of an issue affecting a small number of services off the MUDJIMBA exchange. Affected customers will be having issues with authentication since 3.19 ACDT. There is no ETA at this stage, technicians are treating this issue as a priority and are working to resolve the issue. Further updates will be provided as they come to hand.

UPDATE: 29/12/2010 09:06 ACDT:
Our Wholesale Provider has confirmed that there is a fault condition affecting ADSL services on the MUDJIMBA exchange. We have been provided with a tentative ETR by close of business on the 29/12/2010. Further updates will be provided in the next scheduled update on the 29/12/2010 before 17:00 ACDT.

UPDATE: 29/12/2010 16:16 ACDT:
Our Wholesale Provider has advised that there are no new updates available at this time. The next scheduled update is for 30/12/2010 before 11:00 ACDT.

UPDATE: 30/12/2010 08:05 ACDT:
Our Wholesale Provider is awaiting replacement parts to arrive. Currently there is no ETA. The next scheduled update is for 31/12/2010 before 11:00 ACDT.

UPDATE: 31/12/2010 11:16 ACDT:
Our Wholesale Provider is awaiting replacement parts to arrive. Currently there is no ETA. The next scheduled update is for 31/12/2010 before 17:00 ACDT.

UPDATE: 31/12/2010 11:41 ACDT:
All services should be restored, however our Wholesale Provider is still working on a permanent solution requiring replacement hardware. At this stage an ETA is not available and Internode staff will continue to monitor the situation.
The next scheduled update is for 4/01/2011 before 17:00 ACDT.
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Services: Business DSL, Internode Business Connect, SOHO DSL, Home DSL
Areas: NSW
Start: Mon Dec 27 19:29:00 2010
End: Fri Dec 31 12:42:00 2010

Our Wholesale Provider has confirmed that there is a fault condition affecting ADSL services on the TEA GARDENS exchange. Further updates will be provided in the next scheduled update on the 28/12/2010 before 9:00 ACDT.

UPDATE: 28/12/2010 09:10 ACDT:
Our Wholesale Provider has confirmed that there is a fault condition affecting ADSL services on the TEA GARDENS exchange. We have been provided with a tentative ETR by close of business on the 31/12/2010. Further updates will be provided in the next scheduled update on the 31/12/2010 before 11:00 ACDT.

UPDATE: 31/12/2010 12:15 ACDT:
All services should be restored. Please call the Internode Helpdesk on 13-NODE (13 66 33) if you are experiencing any further difficulties. Corporate Customers please contact Corporate Support on the number provided in your Quick Reference guide.
how does this impact my state