Services: FTTH Broadband, FTTH Telephony
Areas: QLD
Start: Thu Oct 27 12:36:00 2011
End: TBA
As of the 27/10/2011 at 22:00 ACDT, Internode technicians have discovered a possible disruption to the services listed above. Investigation is ongoing and further information will be provided in the next scheduled update on the morning of 29/10/2011.
UPDATE: 29/10/2011 10:55 ACDT
Internode technicians have confirmed with the provider that the disruptions to the services listed above are ongoing. Next scheduled update is due for 30/10/2011
UPDATE: 30/10/2011 10:29 ACDT
We have been informed by our Wholesale Provider that technicians continue to investigate this fault condition. No ETA has been issued and further information will be provided in the next scheduled update on the 31/10/2011 before 10:00 ACDT.
UPDATE: 31/10/2011 09:25 ACDT:
We are still awaiting final confirmation from our Wholesale Provider that this issue has been resolved. More information will be provided in the next scheduled update on 31/10/2011 before 17:00 ACDT.
UPDATE: 31/10/2011 14:27 ACDT:
Further investigations are still taking place with our Wholesale Provider to confirm resolution of this issue. More information will be provided in the next scheduled update on 01/11/2011 before 10:00 ACDT.
UPDATE: 01/11/2011 09:32 ACDT:
Further investigations are still taking place with our Wholesale Provider. There is no ETR available at this time. More information will be provided in the next scheduled update on 01/11/2011 before 17:00 ACDT.
UPDATE: 01/11/2011 15:53 ACDT:
Further investigations are still taking place with our Wholesale Provider. There is no ETR available at this time. More information will be provided in the next scheduled update on 02/11/2011 before 10:00 ACDT.
UPDATE: 02/11/2011 09:16 ACDT:
Further investigations are still taking place with our Wholesale Provider. There is no ETR available at this time. More information will be provided in the next scheduled update on 02/11/2011 before 17:00 ACDT.
UPDATE: 02/11/2011 16:47 ACDT:
We are continuing to liaise with our Wholesale Provider to resolve this issue. More information will be provided in the next scheduled update on 03/11/2011 before 10:00 ACDT.
UPDATE: 03/11/2011 09:55 ACDT:
We are continuing to liaise with our Wholesale Provider, whilst investigations are ongoing. More information will be provided in the next scheduled update on 03/11/2011 before 17:00 ACDT.
UPDATE: 03/11/2011 16:33 ACDT:
We are continuing to liaise with our Wholesale Provider to resolve this issue. More information will be provided in the next scheduled update on 04/11/2011 before 10:00 ACDT.
UPDATE: 04/11/2011 09:32 ACDT:
We are continuing to liaise with our Wholesale Provider to resolve this issue. More information will be provided in the next scheduled update on 04/11/2011 before 17:00 ACDT.
UPDATE: 04/11/2011 15:08 ACDT:
Our Wholesale Provider has advised that the resolution of this fault condition is pending the replacement of faulty hardware. No set ETA has been issued and further information will be provided in the next scheduled update on the 07/11/2011 before 12:00 ACDT.
UPDATE: 07/11/2011 09:37 ACDT:
Our Wholesale Provider has advised us that they have commenced replacing faulty hardware, and investigations are ongoing. More information will be provided in the next scheduled update on 07/11/2011 before 17:00 ACDT.
UPDATE: 07/11/2011 16:25 ACDT:
Our Wholesale Provider has advised us that investigations are ongoing, and technicians are continuing to work on restoring the fault condition. More information will be provided in the next scheduled update on 08/11/2011 before 12:00 ACDT.
UPDATE: 08/11/2011 10:05 ACDT:
Our Wholesale Provider has advised us that investigations are ongoing, and technicians are continuing to work on restoring the fault condition. More information will be provided in the next scheduled update on 08/11/2011 before 17:00 ACDT.
UPDATE: 08/11/2011 16:33 ACDT:
Our Wholesale Provider has advised us that investigations are ongoing, and technicians are continuing to work on restoring the fault condition. More information will be provided in the next scheduled update on 09/11/2011 before 17:00 ACDT.
UPDATE: 09/11/2011 16:15 ACDT:
Our Wholesale Provider has advised us that investigations are ongoing, and technicians are continuing to work on restoring the fault condition. More information will be provided in the next scheduled update on 10/11/2011 before 17:00 ACDT.
UPDATE: 11/11/2011 07:38 ACDT:
We apologise for our delay in updating this advisory. Our Wholesale Provider has advised us that investigations are ongoing, and technicians are continuing to work on restoring the fault condition. More information will be provided in the next scheduled update on 11/11/2011 before 17:00 ACDT.
UPDATE: 11/11/2011 16:41 ACDT:
Our Wholesale Provider is attending individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 14/11/2011 before 17:00 ACDT.
UPDATE: 14/11/2011 15:48 ACDT:
Our Wholesale Provider is continuing to attend individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 15/11/2011 before 17:00 ACDT.
UPDATE: 15/11/2011 15:32 ACDT:
Our Wholesale Provider is continuing to attend individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 16/11/2011 before 17:00 ACDT.
UPDATE: 16/11/2011 14:19 ACDT:
Our Wholesale Provider is continuing to attend individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 17/11/2011 before 17:00 ACDT.
UPDATE: 17/11/2011 14:38 ACDT:
Our Wholesale Provider is continuing to attend individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 18/11/2011 before 17:00 ACDT.
UPDATE: 18/11/2011 16:00 ACDT:
Our Wholesale Provider is continuing to attend individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 21/11/2011 before 17:00 ACDT.
UPDATE: 21/11/2011 15:30 ACDT:
Our Wholesale Provider is continuing to attend individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 22/11/2011 before 17:00 ACDT.
UPDATE: 23/11/2011 09:35 ACDT:
We apologise for our delay in updating this advisory. Our Wholesale Provider is continuing to attend individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 25/11/2011 before 17:00 ACDT.
UPDATE: 25/11/2011 16:00 ACDT:
Our Wholesale Provider is continuing to attend individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 29/11/2011 before 17:00 ACDT.
UPDATE: 29/11/2011 16:40 ACDT:
Our Wholesale Provider is continuing to attend individual customer sites for testing and hardware replacement where they deem it necessary. Customers should be contacted directly to schedule an appointment with a field technician. If you are experiencing either Telephony or Internet connectivity problems and have not yet been contacted to schedule an on site appointment, please contact the Internode Helpdesk so that we may confirm your best contact details and pass them on to our Wholesale Provider. More information will be provided in the next scheduled update on 02/12/2011 before 17:00 ACDT.
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